There are no items to search, you must add items to your location first

Modified on Fri, 23 Dec, 2022 at 3:13 PM

Overview

This article will cover how to avoid the error when an item is not available at a specific location.

Procedure

When a product is scanned, but that product is not available at the register's location, the POS will display the message, "Product not found / There are no items to search, you must add items to your location first."

This simply means that the product exists in the system, but is not marked as available at the register's location.

To correct this, edit the product in the back office and go to the Product Location Data section.

Select only the register's location by clicking on the location name.
Check the box next to Product is available at this location.
Click the Save button.

Once the register has synced, the product will successfully scan and add to the transaction.

Average Time to Complete

15 minutes

Here is a video showing the above procedure: