Device manager troubleshooting

Modified on Fri, 23 Dec, 2022 at 3:21 PM


   Follow the procedure below to troubleshoot device manager issues.  


If you run into this error message:

Follow these steps

  1. Reboot the computer and try again.
  2. Go to the POS configuration page (Admin tab > Device / Register List link), drill down into the POS in question.  Look at all of the peripherals connected to this POS and test the functionality of each device outside of the POS software.  Confirm that they are all working and try again.
  3. Go through each peripheral mentioned above and disable it from the back office configuration > wait for a sync to occur and then try reopening POS.  If you do this on peripheral at a time you'll be able to narrow down which is causing the issue.
  4. Go to C:\ProgramData\Cloud Retailer\Cloud Retailer POS and check the log files.  Device Manager issues may create more than one log entry so review more than just the last event to help determine what might be going on.

Average Time to Complete

30 minutes.  Note, however, that this will depend on the number of peripherals connected and needed to be tested.

Here is a video showing and discussing the above procedure:

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