Overview

Below is what is expected of a Merchant Services Salesperson/Company or Processor when working with RITE and a mutual customer.

Requirements

1. RITE/Cloud Retailer will not proceed with any requests that are not initiated by the merchant (customer)
2. The reference section below will provide information on supported platforms and supported payment terminals
3. RITE/Cloud Retailer does not provide or sell payment terminals
4. RITE/Cloud Retailer does not facilitate warranty repair or replacement of payment terminals
5. If RITE/Cloud Retailer is hosting the payment terminals, we must have VAR/Parameter Sheets at least one week in advance of any work being done for the customer. If repeated attempts are made by RITE/Cloud Retailer and VAR/Parameter Sheets are not provide thus causing deployment or programming delays, then #10 shall apply
6. The merchant/mutual customer must be included in all communication between RITE/Cloud Retailer and the merchant services company/processor
7. If there are set deadlines (eg customer needs fully functional payment terminals by a specific date), and the merchant services company/processor fails to meet these deadlines, RITE/Cloud Retailer will refer the merchant/customer to a different merchant services company/processor
8. RITE/Cloud Retailer must have a direct sales contact (full name, phone, and email) for the merchant services company/processor
9. RITE/Cloud Retailer must have a direct technical contact (full name, phone, and email for the merchant services company/processor
10. IMPORTANT: If you are unable to meet the above requirements then 1 or more of the following options will be presented to the merchant/customer:
    1. Delay training and go live dates (or dates scheduled for related programming changes)
    2. Non-integrated payment terminals will be used temporarily  
    3. We will refer the customer to a different merchant services company

References

• Supported Payment Terminals
• VAR/Parameter Sheet Information 
• VAR Change Request Information (by using the form you acknowledge that you have review all fees and charges as listed here)
• Supported Processors/Merchant Services Companies